Terms of Use - CODE forum

Introduction

The website «www.codeforum.gr» is an online store for the sale of services via the Internet (hereinafter referred to as the “online store” or “website”) created and operated by the company under the name “INFRA MEDIA M.IKE” (hereinafter simply the COMPANY), headquartered in Athens, at 10-12 Aristeidou Street, with VAT number 801478591 and Tax Office KEFODE Attikis.

You can contact the COMPANY via the contact form located on the homepage of the online store and through the online store’s customer service phone line: 2130405600.

The following terms and conditions apply to the use of the online store located at www.codeforum.gr. Any user who accesses and transacts or uses the services of the online store (hereinafter referred to, for brevity, as “visitor” and/or “user” or “customer,” depending on whether they only browse the store or also place orders and purchase products and services) is deemed to fully consent to and unreservedly accept the terms set forth below, as well as the terms, conditions, and liability provisions included in the sections titled “Order Submission Procedure,” “Payment Methods” and “Return Policy” (collectively hereinafter referred to as the “Terms of Use and Operation,” which you are required to read by using the relevant links at the bottom of the store’s homepage before any transaction with the online store), without exception. If a user does not agree with these terms, procedures, and policies, they are personally responsible for refraining from visiting, using the website, and from any transaction or use of the online store’s services.

GENERAL TERMS

The COMPANY reserves the right to freely modify or revise the terms and conditions of use of the online store and transactions conducted through it whenever it deems necessary, and undertakes the obligation to inform consumers of any changes through the pages of this online store. Contracts concluded through the online store are drafted in the Greek language.

Information Included on the Online Store

The The COMPANY is committed to the accuracy, truthfulness, and completeness of the information presented on the online store, both regarding the identity of the COMPANY and the transactions provided through the online store. In good faith, the COMPANY ensures the accuracy of other information under the terms and reservations set out in the Terms of Use and Operation of the online store. In the event of incorrect information or data being entered due to error or oversight, for which the COMPANY bears no responsibility, the COMPANY undertakes to promptly correct such information.

Liability

In the context of its transactions through the online store, the COMPANY makes every effort, in good faith, to ensure proper execution of transactions. The COMPANY declares that it is not liable and has no obligation to compensate for any damage or loss arising from the cancellation of orders under the Terms of Use and Operation of the online store, nor from the non-execution or delayed execution of orders, for any reason.

Each visitor or customer acknowledges and accepts the above statements and proceeds with an order or transaction solely under this condition.

Aνωτέρα Βία – Γεγονότα εκτός του επιχειρηματικού ελέγχου της ΕΤΑΙΡΕΙΑΣ

The COMPANY states that in fulfilling all obligations undertaken under the Terms of Use and Operation of the online store, there may be rescheduling or cancellations due to force majeure or events beyond the COMPANY’s business control, such as, for example, earthquakes, extreme weather conditions, or pandemics (e.g., the COVID pandemic). strikes, uprisings, or decisions by competent authorities. In the event of a cancellation, the COMPANY undertakes to refund any payments made for the purchase of products and services, although it bears no responsibility for delays or temporary inability to fulfill its obligations due to the above causes.

Extraordinary force majeure conditions may hinder and cause delays in customers’ ability to communicate with the COMPANY via phone or the online store’s contact form. The COMPANY is committed, even under force majeure conditions, to receiving and handling customer communications in chronological order of receipt.

Intellectual property rights

All content of the online store, including distinctive titles, trademarks, images, graphics, photographs, designs, texts, etc., constitutes the intellectual property of the COMPANY and is protected under the relevant provisions of Greek law, European law, and international conventions, or is the intellectual property of third parties for which the COMPANY has obtained a license for use exclusively for its own needs and for the operation of the online store.
Any copying, transfer, or creation of derivative work based on this content, or any attempt to mislead the public regarding the actual provider of the online store, is prohibited. Reproduction, republication, uploading, announcement, dissemination, transmission, or any other use of the content in any way or by any means for commercial or other purposes is permitted only after prior written consent of the COMPANY or any other copyright holder.
The names, images, logos, and distinctive features listed and describing the online store under the trademark KOTSOVOLOS, or the products or services of the COMPANY or third parties, constitute assets of the COMPANY or the respective third parties, protected under the relevant trademark laws. Their use in the online store does not in any way grant a license or right of use to third parties.

Personal Data – Transaction Privacy

The Company is the data controller and is obliged to manage and protect the personal data of visitors and users of the website in accordance with the General Data Protection Regulation (679/2016), as well as with the provisions of national, European, and international law regarding the protection of individuals’ rights and freedoms in relation to the processing of personal data, as applicable from time to time.

The Company uses visitors’ data (Name, Surname, email address, contact phone number, etc.), provided that these have been submitted through the website’s contact form, in order to communicate with them.

Η Εταιρεία χρησιμοποιεί τα δεδομένα των επισκεπτών (διεύθυνση ηλεκτρονικής αλληλογραφίας) εφόσον έχει πραγματοποιηθεί η εγγραφή τους στο newsletter, για τη λήψη προσφορών και ενημερωτικών δελτίων της Κωτσόβολος.

The Company uses visitors’ data (email address), provided that the email address has been entered in designated fields on the website, to send reminders of incomplete purchases for products that have been added and remain in their cart.

The Company uses visitors’ data through the use of cookies to improve the website and to tailor the way visitors browse it, enhancing their experience. For more information about cookies, click <4> here.

The Company uses users’ data (name, profession, email address, residential address, landline, mobile phone, etc.) submitted on the Website for all the aforementioned processing purposes, as well as for the execution of transactions carried out through the online store. When providing their information for transactions, users will be informed by the COMPANY and will consent to and accept the processing of these personal data, necessary for the smooth and efficient completion of the transaction between the parties, as well as for the transfer of this information to specifically designated recipients, namely the employees and agents of the Company, within the scope of executing the concluded contract.

It is also hereby notified that users have the rights to information and transparency, access, deletion, correction, restriction of processing, objection, purpose limitation, data portability, and to non-automated individual decision-making, including profiling, in accordance with Articles 12–22 of the General Data Protection Regulation and applicable national legislation. It is confirmed that only authorized employees have access to transaction information and only when necessary, e.g., for processing orders.

Furthermore, the COMPANY undertakes not to disclose customers’ information and their transactions, unless it has written authorization from the customers themselves, or if disclosure is required by a court decision or a decision of another public authority. The personal data submitted to the online store are used exclusively by the Company or its partner businesses, for the purpose of supporting, promoting, and executing the transactional relationship, promoting goods, and informing customers.

For more information on the manner and purpose of processing personal data, please refer to the Privacy Policy, click here.

User Responsibility

The user/customer agrees and undertakes to use the services, information, and data of the online store as prescribed by law and in accordance with the principles of good faith and commercial ethics.

The Company’s intention is not to collect personal data from minors. However, since this cannot be fully ensured or verified by the Company, any minor users of the Company’s website who may provide their personal data through it are assumed to have obtained the consent of their parents or legal guardians.

The visitor or user of the online store is obliged not to use the online store for:

sending, posting, emailing, or transmitting by any other means any content that is illegal for any reason, causes unlawful harm or offense to the COMPANY or any third party, or violates the confidentiality or privacy of any individual’s information.
sending, posting, emailing, or transmitting by any other means any content that offends public morals, social values, minors, etc.
sending, posting, emailing, or transmitting by any other means any content for which users do not have the right to distribute under the law or existing agreements (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships, or covered by confidentiality agreements).
sending, posting, emailing, or transmitting by any other means any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties of any kind.
sending, posting, emailing, or transmitting by any other means any material that contains software viruses or any other codes, files, or programs designed to disrupt, damage, destroy, or interfere with the operation of any computer software or hardware.
intentional or unintentional violation of applicable laws or regulations
harassment of third parties by any means
collection or storage of personal data about other users

Links to this website.

The links included in the online store lead to pages within the store or, in some cases, direct the user from the online store to third-party websites, businesses, etc. These associated websites are not under the control of the COMPANY, and the COMPANY bears no responsibility for the content of any such website or any link included on an associated website, or for any changes or updates to such websites.The COMPANY is not responsible for internet broadcasts or for any form of transmission received from any linked website. The COMPANY provides these links in its online store solely to facilitate the use of the online store; their use is not mandatory for the visitor/customer, and their inclusion in the online store does not imply that the COMPANY endorses or approves their content.

Pricing Policy

The online store may change product prices at any time without prior notice to the customer (except in cases where it is committed to a specific price for a product/service for a certain period). Placing a product in the user’s online store “cart” indicates only the customer’s interest in that product and does not constitute an order or purchase. Therefore, the price of a product/service may change freely even if the product or service has been added to the user’s/cart. The price is finalized upon acceptance (and not merely upon receipt) of the order by the COMPANY. See the relevant section for details. Order Submission Procedure

Dispute Resolution

Please be informed that in the event of any dispute arising from our transaction, for the resolution of which you have submitted a related written request through the online store’s contact form, but we are unable to reach a mutual agreement, you have the option to refer the matter to the Online Dispute Resolution (ODR) platform via the internet at the following address. https://ec.europa.eu/consumers/odr/main/?event=main.home2.show which is directly connected to the competent independent Authority. «Consumer Ombudsman».” On this platform, you can submit a request for dispute resolution, after which our Company may be contacted by the competent Authority.

We also inform you that, in the spirit of good faith, our Company acknowledges the advisory nature of the decisions of the Consumer Ombudsman and any other Authority whose intervention aims at the settlement of consumer disputes, and it is not bound by the enforceability of such decisions. In any case of non-settled disputes through the ODR platform, the competent courts of law have jurisdiction.

You can read the Code of Consumer Conduct for Electronic Commerce as published in the Government Gazette (FEK) here.